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Expectations

What you can expect of us

We will insist on getting to know you, and your business. We're problem solvers.

Our most effective work comes from a strong understanding of our clients. We dig deep, trying to find what makes you and your customers tick. We ask a lot of questions. This helps us present the best possible solution for your specific problem.

We're committed to your success.

We're keenly interested in your business goals, and will support them however we can, within our areas of expertise. If there's something we feel you need that we can't effectively offer, we'll suggest other vendors—even if that means losing your business.

We deliver on time and on budget.

Once we've committed to a project, we make every effort to keep it on track. Meeting milestones, staying with the agreed budget, and flagging any potential problems as soon as we see them. We understand your brand, website, and other marketing are critical to your business.

We're not an assembly line, and our services are not a commodity.

Our work is customized to each client's needs (and the needs of their audience). We take our time to build brands and websites which reflect the best attributes of your brand and work hard for your business.

What we expect of you

Recognize us as professionals.

We count on a very experienced team, and we expect the same respect you would show to an accountant, attorney, architect or financial planner.

Take the time to collaborate.

Our goal is to provide the most effective products and services to meet your business needs, and to do so we must develop a deep understanding of your business. Our clients recognize that branding and web projects are significant investments, and require active collaboration.

Happy with our work? Refer us.

The best compliment we can receive is a referral to a business who's just as engaged in growing their business as you are. Direct referrals are a cornerstone of our success, and we greatly appreciate them.

If you're not happy with our work, we want to know why—don't spare our feelings, we need to hear your constructive feedback.

Image credits: William Murphy